Shipping Policy
Order Processing
All orders are processed within 48 hours after the order is placed.
During launch periods or limited drops, processing times may be extended due to high order volumes.
You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.
Shipping Locations
We currently ship within the United Kingdom and internationally.
Available shipping options, costs, and estimated delivery times will be displayed at checkout.
Delivery Times
Delivery times vary depending on destination and selected shipping method. Estimated delivery times are provided at checkout and begin once your order has been dispatched.
Please note that delivery times are estimates and may be affected by customs processing, courier delays, or peak periods.
Customs & Duties (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by the destination country.
KOMMANDKIDS is not responsible for delays caused by customs clearance.
Incorrect Address Information
Please ensure all shipping information is entered correctly at checkout.
KOMMANDKIDS is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details.
Lost or Delayed Packages
Once an order has been dispatched, responsibility transfers to the courier. If your package is delayed or marked as delivered but not received, please contact the courier directly using the tracking information provided.
If you require further assistance, you may contact our support team at contact@kommandkids.com.
Split Shipments
In some cases, orders may be shipped in multiple packages. If this occurs, you will receive separate tracking details for each shipment.
Shipping Updates
For updates regarding your order, please refer to your shipping confirmation email or contact us directly.
Contact
For any shipping-related enquiries, please contact us at contact@kommandkids.com.